Please check our "getting to us" page for all the directions you will need

The best way to contact us is either via Social Media @theflightbeforechristmas or via email at info@theflightbeforechristmas.com Please note that Cotswold Airport cannot assist with any enquiries relating to The Flight Before Christmas experience. You will need to contact us directly.

Unfortunately, you cannot bring dogs along to the experience, but well-behaved dogs on leads are welcome in our AV8 restaurant. Assistance and support dogs that have completed their training are welcome, guests must remain in control of their animal and stay on a lead or harness at all times. 

We recommend to allow approximately 2 hours for the experience, however, there is ample to see both onsite and in the local area, and you are welcome to visit the AV8 restaurant.

Please ensure that lost property is reported to a member of the staff team. If we locate any lost items, we will inform you to arrange collection. Any items that have not been claimed after a period of 14 days shall be disposed of. We are not responsible for the loss or theft of personal property, however incurred.

No member of staff or elf should be required to deal with any customer who is showing threatening, abusive or violent behaviour. This can be via face-to-face, over the phone, or any other correspondence. We reserve the right to refuse entry to site, or remove members of the public from site who display these behaviours.

24 hours CCTV is in use throughout the airfield and onboard the aircraft. This is used to maintain the safety of all staff and members of the public, and ensure the security of the site.

Yes, we encourage photographs to be taken. Please ask an elf if you would like a group photo taken. If you post to social media, please make sure to tag us on @theflightbeforechristmas - we would love to see your photos!

No, the aircraft is grounded and has been fully retired from service.

Yes, we do offer gluten free and vegan alternatives for both the gingerbread and the sweet decorations. If your child has specific allergies you are concerned about, you are welcome to bring your own suitable alternative for - please give this to an elf upon check-in and we'll make sure it gets to the bakery in time. All allergen information is available upon request.

Unfortunately, we are not able to do this

Although a very generous gesture, Father Christmas is unable to accept gifts during the experience, however if your children would like to give him a card or a drawing that they have made, he would happily accept this

We will be offering our popular Northern Light sessions. These are dedicated SEN sessions, where the experience will be adapted slightly for reduced noise and light, to help make the experience more inclusive. To book this, please visit our dedicated Northern Lights page. Tickets for these sessions are restricted to those who need them. If you would like to attend a regular session, please ensure to let us know about any additional requirements during your booking process, which will assist us to help make your experience as magical as possible.

Yes, this is located close to the experience / B747, within the AV8 car park.

Due to the nature of the aircraft, wheelchair access is not possible onboard Negus. If you need to speak to us about accessibility issues, please contact Christmas@cotswoldairport.com

Northern Lights sessions are our dedicated SEN focused sessions, where the experience is altered where possible to be more enjoyable for those who need a little more space and time. This includes the experience being taken at a relaxed pace, lights and sounds are dimmed where possible, and our characters have a more calming approach. We are pleased to be offering one free carer ticket per booking, proof of PIP or DLA is required (Exclusively for Northern Lights SEN sessions).

We offer one free of charge carer ticket per booking on the Northern Light sessions only. We are unable to offer a carer discount on a regular session

No, all children must be accompanied by at least one adult at all times throughout the experience.

Tickets will be emailed to you after booking completion. Please check your spam/junk folder. If you are paying by installments, you will receive your tickets after the completion of the installments.

Payment plans are available to help you spread the cost of your visit across 3 payments. The booking total will be split evenly across the payments, apart from the payment taken at booking, which is slightly higher as this includes the booking fees. Payments will be taken on the same date as the booking for 3 consecutive months (eg if you book on February 29th, the following payments will be due on March the 29th and April 29th). Payment will be charged automatically to the card used at checkout, should the payment fail, your tickets will be cancelled and released for purchase. If you need to change your method of payment, please contact info@theflightbeforechristmas.com Tickets will be sent to you automatically via email following the completion of your final payment.

We are able to offer one free of charge carer ticket per booking, available for the Northern Light sessions only. Proof of PIP or DLA must be shown.

Your whole party must board on the same ticket type. Children cannot board on priority alone due to health and safety restrictions. All priority ticketholders will receive the additional gifts once inside the aircraft, at the beginning of their experience. Please note that priority ticketholders must arrive for your session 30 minutes before your ticketed time.

There are a limited number of early bird tickets available for dates up to and including 1st December 2024. These will be available with the general tickets, going live on the 29th February at 9am. These are available on a first come, first serve basis - once these have sold out, ticket pricing will revert back to standard pricing.

No, all tickets must be booked in advanced. There will be no tickets available to purchase on the day. 

All ticket sales are final. They cannot be amended, transferred or refunded. In the event that you are unable to attend your session, tickets can be given to friends or family.

No, we are unable to refund any tickets. We are unable to offer refunds and we recommend that you take out the refund protection offered by the ticketing provider. Please ensure you read the policy carefully to check the policy wording.

This immersive theatrical Christmas production is a family friendly experience, for all to enjoy regardless of age.

Ideally, tickets should be printed for easy access on the day. However, if you are unable to print your tickets, please download them onto your smart phone, and we can scan them from your phone screen. Cracked/Damage phones may prevent these from being scanned so please make allowances for this.

Whilst we understand delays and unforeseen events may happen, we cannot guarantee entry to the experience for any session apart from the one you are booked onto. We will make every effort where possible to accommodate you on the next available time slot, however, this may not be possible and is subject to availability.

The X remaining shows tickets remaining per time slot, rather than per ticket type. So, if the booking site indicates 2 remaining, it means you will only be able to purchase 2 tickets (i.e. 1 adult, 2 child), rather than 2 of each

Yes, we have ample free parking available next to the aircraft. Please follow the signs when you arrive onsite. The grotto has a dedicated parking area, on the left of the aircraft. We ask that you please leave the AV8 car park for AV8 patrons and disabled parking only.

We do not have any electric car charging points onsite. The nearest charging points are located in Cirencester, a short drive from the venue.

After you enter the airport through the North gate, please follow signs once onsite, directing you to the car park. Once parked, follow the pathway towards the aircraft. There will be a check-in desk at the front of the aircraft for you to show your tickets, please only visit this desk at the time of your session.

Toilets are located in the AV8 restaurant and next to the aircraft. We recommend that you have been to the toilet prior to your time slot, as toilets are not available once onboard. Baby changing facilities are available - please do not change your baby onboard the aircraft.

Only ticket holders will be granted access to the aircraft.

Kemble train station is located just a 7-minute drive away from Cotswold Airport. We recommend booking a taxi in advanced. Walking from the station is not recommended due to the road being a fast ‘A’ road.

We encourage all infants to be carried as pushchairs are unable to be used due to the nature of the venue. There will be a small area for pushchairs to be left at your own risk.